1. About these terms
These Terms & Conditions ("Terms") govern your access to and use of the manycard26 website ("Site") and any gift card programme services we supply ("Services"). manycard26 Ltd ("manycard26", "we", "us", "our") is a company registered in England and Wales with its registered office at 26 Harbour Court, Manchester M1 2AB.
By browsing the Site, submitting an enquiry, or accepting a quotation, you agree to be bound by these Terms. If you do not agree with them, please do not use the Site or our Services.
2. Definitions
| Term | Meaning |
|---|---|
| Client | The business that commissions a gift card programme from us. |
| Cardholder | An end customer holding a gift card issued under a Client programme. |
| Gift Card | A physical or digital stored-value card produced or processed by us. |
| Programme | The Client's overall gift card scheme, including designs, formats and channels. |
| Platform | The manycard26 dashboard, APIs and related software. |
| Order | An accepted quotation or written instruction for Services. |
3. Using this website
You may use the Site for lawful purposes connected with evaluating or managing a gift card programme. You must not:
- attempt to gain unauthorised access to the Site, the Platform, or any connected system;
- introduce malicious code, or interfere with the Site's normal operation;
- scrape, harvest or systematically extract content except as permitted by our robots file;
- use the Site to transmit unsolicited commercial communications; or
- copy, reproduce or republish Site content without our written permission.
Content on the Site — including descriptions of benefits, timelines, redemption rates and illustrative figures — is provided for general information. It does not constitute a contractual commitment or professional advice, and figures shown for illustration are not a forecast of the results your Programme will achieve.
4. Quotes and orders
4.1 Quotations
Quotations are valid for 30 days from issue unless stated otherwise, and are based on the specification, volumes and delivery requirements you supply. Material changes to that specification may require a revised quotation.
4.2 Order acceptance
A contract forms when we confirm your Order in writing. Submitting an enquiry through the Site does not create a contract and places no obligation on either party.
4.3 Artwork approval
Physical production begins only after you approve final artwork in writing. Once approved, print runs cannot generally be halted or amended, and charges for work already committed remain payable.
5. Services we provide
Depending on your Order, Services may include:
- gift card design, artwork preparation and packaging;
- physical card manufacture, personalisation and fulfilment;
- digital and eGift issuance and delivery;
- activation, redemption and balance processing;
- inventory tracking across locations and channels;
- reporting, analytics and dashboard access; and
- support with programme compliance requirements.
We may improve, update or replace elements of the Platform provided the Services continue to meet the specification in your Order. Where a change materially reduces functionality you rely on, we will give reasonable prior notice.
6. Gift card terms
6.1 Issuer
Unless expressly agreed otherwise in writing, the Client — not manycard26 — is the issuer of Gift Cards and the party contractually responsible to Cardholders for honouring them. manycard26 provides production and processing services.
6.2 Cardholder terms
The Client is responsible for publishing cardholder-facing terms covering expiry, refunds, lost or stolen cards, and permitted uses, and for ensuring those terms comply with applicable consumer protection law.
6.3 Balances and liability
Outstanding Gift Card balances represent a liability of the Client. We record and report those balances; we do not hold them as issuer funds unless a separate agreement provides for it.
6.4 Fraud and misuse
We apply unique card numbering, encryption and monitoring to reduce fraud risk. No such measures eliminate risk entirely. You must notify us promptly of any suspected compromise so that affected cards can be blocked.
7. Your responsibilities
- Provide accurate brand assets, specifications and volume forecasts.
- Hold all rights necessary in artwork, trade marks and content you supply to us, and permit us to use them for the purpose of delivering the Services.
- Keep Platform credentials secure and restrict access to authorised staff.
- Honour validly issued Gift Cards presented by Cardholders.
- Comply with laws applicable to your Programme, including consumer, tax and stored-value rules in each territory where you sell.
8. Fees and payment
Fees are as set out in your accepted quotation. Unless agreed otherwise:
- set-up fees are invoiced on Order confirmation;
- production charges are invoiced on despatch;
- processing and platform fees are invoiced monthly in arrears;
- invoices are payable within 30 days of the invoice date; and
- all prices exclude VAT and any applicable duties, which are added at the prevailing rate.
We may charge statutory interest on overdue amounts and suspend Services where an account remains materially overdue, having first given you written notice and a reasonable opportunity to pay.
9. Intellectual property
You retain all rights in your brand assets, trade marks and artwork content. We retain all rights in the Platform, our templates, tooling, documentation and any general know-how developed in the course of providing the Services.
On full payment, you receive a non-exclusive licence to use deliverables produced specifically for your Programme for the purposes of that Programme.
10. Data protection
Where we process personal data on your behalf in delivering the Services, we act as a processor and you act as controller. Both parties will comply with the UK GDPR and the Data Protection Act 2018. Details of how we handle personal data are set out in our Privacy Policy, which forms part of these Terms.
11. Confidentiality
Each party will keep the other's confidential information confidential, use it only for the purposes of the Services, and disclose it only to staff and contractors who need it and are under equivalent obligations. This clause does not apply to information that is public through no breach, independently developed, or required to be disclosed by law.
12. Availability & support
We aim for high availability of redemption and balance services, and publish target availability figures for indicative purposes only. Planned maintenance is notified in advance where practicable. Availability commitments are binding only where stated in a signed service level agreement.
Support hours and response targets depend on your plan. Enterprise clients receive a dedicated support line and named account contact.
13. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
Subject to that:
- neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of goodwill or loss of business opportunity; and
- each party's total aggregate liability arising in connection with the Services in any 12-month period is limited to the total fees paid or payable by you for the Services in that period.
We are not liable for losses arising from inaccurate information you supply, from your failure to honour validly issued Gift Cards, or from events outside our reasonable control including supplier failure, industrial action, network outage or acts of government.
14. Term and termination
Unless your Order states a fixed term, either party may terminate on 60 days' written notice. Either party may terminate immediately where the other commits a material breach that is not remedied within 30 days of written notice, or becomes insolvent.
On termination you remain liable for fees for work performed and stock committed. We will provide a final export of your Programme data on request, and outstanding Gift Card balances remain your responsibility to Cardholders.
15. Changes to these terms
We may update these Terms from time to time. The current version is always published on this page with the date it took effect. Where a change materially affects an active Order, we will notify you directly. Continued use of the Site or Services after a change takes effect constitutes acceptance of the updated Terms.
16. Governing law
These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
If any provision is found unenforceable, the remainder continues in full force. A failure to enforce a provision is not a waiver of the right to enforce it later.
17. Contact us
Questions about these Terms:
- Email: legal@manycard26.example
- Phone: +44 20 7946 0026
- Post: Legal Team, manycard26 Ltd, 26 Harbour Court, Manchester M1 2AB